Terms of Service.

1. Service description

Find Us Online provides a done-for-you website service for businesses and sole traders. The service includes professional website design, domain registration where applicable, hosting, the secure padlock visitors see in their browser, and ongoing maintenance. You do not need any technical knowledge to use the service.

This service is for businesses and sole traders buying a website for their trade or business.

2. Plans and pricing

We offer two subscription plans, each available on a monthly or annual billing cycle:

• Essentials Website — £19.99/month, or £199.99/year billed upfront once a year.
• Growth Website — £29.99/month, or £299.99/year billed upfront once a year.

There are no upfront build costs. We build your site first and you only pay once you are happy with it and choose a plan.

3. Your subscription terms

When you subscribe through the checkout, you agree to these subscription terms:

• Minimum term: You can pay monthly or annually, but your website plan has a 12-month minimum term from your first payment.
• Starting work straight away: By subscribing, you ask us to start work straight away, including website setup, hosting setup, admin work, and domain registration where applicable.
• First month and setup costs: Your first month is not refundable once work has started, because it covers setup, admin work, hosting setup, and any domain costs we incur for you.
• Cancellation: If you want to cancel during the first 12 months, contact us and we’ll review the request. After the 12-month minimum term, you can cancel before your next renewal.
• Renewal reminder: We’ll remind you around 1 month before your plan renews so you can decide whether to continue, change plan, or end your subscription.

This service is for businesses and sole traders buying a website for their trade or business.

4. Billing and payment

All payments are processed by Stripe. Monthly subscriptions are billed each calendar month from the date of your first payment; annual subscriptions are billed upfront once a year from the same date. Subscriptions auto-renew on the same cycle. We will remind you around one month before your plan renews so you can decide whether to continue, change plan, or end your subscription.

If a payment fails, you will have a short grace period to update your payment details before the site is suspended. We will contact you before any suspension.

5. Content updates

A single content update covers one of the following changes:

• Updating text on one page
• Replacing up to 3 images
• Adding a testimonial
• Updating contact details

Essentials includes 4 content updates a year; Growth includes 24. Allowances do not roll over between billing periods.

6. Cancellation

Cancellation works as described in your subscription terms (§3):

• If you want to cancel during the first 12 months, contact us and we will review the request. Your first month is not refundable once work has started, because it covers setup, admin work, hosting setup, and any domain costs we incur for you.
• After the 12-month minimum term, you can cancel before your next renewal. Your site, domain, and email stay active until the end of your current paid period.

You can request cancellation at any time from your account page. Cancellation is processed by our team — we confirm the dates and any refund with you before anything is charged or stopped.

7. Content ownership

• You retain ownership of all content you provide: text, photographs, and your logo.
• Find Us Online retains ownership of the platform, website templates, and underlying code.
• Stock images used in your site are licensed for use while your subscription is active. They cannot be transferred on departure.

8. Domain ownership

Where possible, your domain is registered in your name. If you leave Find Us Online, your domain can be transferred to a registrar of your choice. We will help with the transfer for 30 days following cancellation.

9. Email service

Email forwarding from your business domain to your personal inbox is included on all plans and configured automatically. Forwarding ceases when your domain is no longer managed by Find Us Online.

10. Data handling

We process your data in compliance with UK GDPR. Account data is retained for 90 days following account closure, then permanently deleted. See our Privacy Policy for full details.

11. Acceptable use

You must not use Find Us Online to host content that is illegal, hateful, discriminatory, or adult in nature. Find Us Online reserves the right to suspend or terminate accounts that breach this policy without notice or refund.

12. Limitation of liability

We aim to provide a reliable service and target 99.5% uptime, but this is not guaranteed. Find Us Online is not liable for:

• Business losses arising from website downtime or unavailability
• Loss of data due to circumstances beyond our reasonable control
• Third-party service failures (hosting providers, domain registrars, payment processors)

13. Governing law

These terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.