Privacy Policy.

1. Who we are

Find Us Online operates at findus-online.co.uk. We provide done-for-you website design, hosting, and maintenance services for UK tradespeople. In this policy, “we”, “us”, and “our” refer to Find Us Online.

2. What data we collect

We may collect:

• Account information — name, email address, and password (stored as a secure hash)
• Business details — your trade, services, service areas, qualifications, and contact details
• Uploaded files — logos, photographs, and any other assets you share with us
• Facebook page content — if you choose to share your Facebook business page link, we look up your page's publicly visible information (business description, service area, contact details, post text) to help fill in your site. We only read public content — we never access private messages or post on your behalf, and sharing the link is entirely optional.
• Contact form submissions — enquiries submitted through your client website
• Usage data — how you interact with the Find Us Online portal (page views, actions taken)

3. How we use your data

• To design, build, and maintain your website
• To enrich your site from your public Facebook page, where you choose to share its link
• To process payments and manage your subscription
• To send you notifications about your site (build updates, renewal reminders)
• To forward contact form enquiries from your site to you
• To improve our service

4. Legal basis

We process your data under the following legal bases:

• Contract performance — processing necessary to deliver the service you signed up for
• Legitimate interests — service improvement, fraud prevention, and security
• Consent — where you have explicitly opted in to optional communications

5. Who we share data with

We do not sell your data. We share limited data with trusted third-party services:

• Stripe — payment processing. Subject to Stripe's privacy policy.
• Resend — transactional email delivery (build notifications, invoices)
• Domain registrar — to register and manage your .co.uk domain
• Apify — if you share a Facebook page link, we send that link to Apify to retrieve your page's publicly visible information. Subject to Apify's privacy policy.

6. How long we keep data

• Active accounts — for the duration of your subscription, plus 90 days after closure
• Contact form submissions — 90 days, then automatically deleted

7. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (subject to legal obligations)
• Portability — receive your data in a portable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, email us at hello@findus-online.co.uk.

8. Cookies

We use the following cookies:

• Session cookie (essential) — keeps you logged in to the Find Us Online portal. This cookie is strictly necessary and cannot be disabled.

We do not use any analytics, tracking, or advertising cookies on this portal.

9. Contact

For any privacy-related questions or requests, contact us at: hello@findus-online.co.uk